Social Media Monitor: Are You Listening to Your Customers?
nearly 1,200 members listening to what’s being said about them on
social media, ICBA announced the expansion of its premier social media
monitoring tool—the ICBA Social Media Monitor. Participating community
bankers can now search up to five keywords, allowing ICBA member banks
to find even more mentions of their banks from consumers, media and
The ICBA Social Media Monitor searches millions of
tweets, Facebook posts and blogs and hundreds of other social networks
for any mention of your brand and aggregates the results into a simple
daily email alert.
Current participants interested in adding or
changing keywords can email email@example.com. Please include your bank
name, email contact info, and list of new keywords and phrases to
monitor. New participants can set up their preferences at www.icba.org/webmonitor or read frequently asked questions about the program.